FAQ

• How do I place my order on Twelve website?
• Simply add your product to the shopping cart, enter your delivery
  address, proceed to checkout and add your payment details. Your order would be placed
  immediately.
• Can I ship different items to different shipping addresses?
• You can only ship items to one shipping address.
• How do I check my order status?
• Simply log into your account and check the order status section.
• Do I have to sign up for an Twelve Clothing account to buy something at Twelvebd.com?
• Yes you’ll have to. You can simply sign up with any of your valid
  email addresses.
• What forms of payment does Twelve Clothing accept for online purchase?
• You can make your payments in several ways

1. Direct Cash Payments (Cash On delivery).
2. Credit / DEBIT cards.
3. BKASH.
4. ROCJET etc.

When will my credit card be charged?

• Your credit card bill will be charged in accordance with your bank who
  provided your credit card.

What currency will my order be billed in?

• Your order will be billed in BDT

Can I use Twelve Gift voucher as a mode of payment online?

• No, our outlet gift vouchers cannot be used as a mode of online
  payment. However, you can use online promo codes issued by us to get discounts on your
  online payments.

Can I change my billing address?

• Yes, you can change your billing address from the edit details section of your account.