FAQ – TwelveBd


  • How do I place my order on Twelve website?
    • Simply add your product to the shopping cart, enter your delivery
      address, proceed to checkout and add your payment details. Your order would be placed
  • Can I ship different items to different shipping addresses?
    • You can only ship items to one shipping address.
  • How do I check my order status?
    • Simply log into your account and check the order status section.
  • Do I have to sign up for an Twelve Clothing account to buy something at Twelvebd.com?
    • Yes you’ll have to. You can simply sign up with any of your valid
      email addresses.
  • What forms of payment does Twelve Clothing accept for online purchase?
    • You can make your payments in several ways
    1. Direct Cash Payments (Cash On delivery).
    2. Credit / DEBIT cards.
    3. BKASH.
    4. ROCJET etc.
  • When will my credit card be charged?
    • Your credit card bill will be charged in accordance with your bank who
      provided your credit card.
  • What currency will my order be billed in?
    • Your order will be billed in BDT
  • Can I use Twelve Gift voucher as a mode of payment online?
    • No, our outlet gift vouchers cannot be used as a mode of online
      payment. However, you can use online promo codes issued by us to get discounts on your
      online payments.
  • Can I change my billing address?
    • Yes, you can change your billing address from the edit details section of your account.